Terms of Service

1. The service

Namvey searches publicly available web pages for a name you provide, classifies the results with automated tools and presents them as a report. With a monitoring subscription, we repeat the search every day and email you when new mentions appear.

What we offer

• Free scan: the Namvey Score (0 to 100), result counts and the top 3 findings.
• Person report: a one-time report with the full inventory of search results about a name, each one classified, the first page of Google analysis, risks, a prioritized action plan and a removal kit with the official request forms.
• Business report: the same for a company or brand, plus company registry facts, complaint and review sites, and a benchmark against up to 3 competitors.
• Monitoring: a subscription that scans each monitored name every day, emails you only when something new appears and keeps a timeline of mentions in the app.

What Namvey is not

• Namvey is not a consumer reporting agency and does not provide consumer reports. See the FCRA notice.
• Namvey is not a people-search or background-check service. Reports do not provide home addresses, phone numbers, dates of birth, relatives, or sensitive categories such as health, religion, sexual orientation or political views.
• Namvey is not a law firm, and nothing in a report is legal advice.
• Namvey does not remove content from the internet and does not promise that any content will be removed. See Removal of content.

Features described on our website as “coming soon” are plans, not commitments. Do not buy based on features that are not available yet.

2. Eligibility and your account

You must be at least 18 years old and able to enter into a contract. If you use Namvey for a company, you confirm that you have authority to accept these Terms for it.

You sign in with a link sent to your email address. There are no passwords. Keep your email account secure, because anyone with access to it can sign in to Namvey as you.

Give us accurate information, keep your email address current and tell us right away if you suspect someone else is using your account. You are responsible for what is done through your account.

3. Free scan

Each email address can run one free scan every 30 days. We may limit or decline free scans to prevent abuse or to keep the service available to everyone.

4. Rules for every search

Before each scan, report or monitor, you confirm that:

• you will not use the results for employment, tenant screening, credit, insurance or any other purpose covered by the US Fair Credit Reporting Act (FCRA);
• the person being searched is not a minor;
• when the search is about someone other than you or your own company, you have a lawful purpose and you declare it truthfully.

Continuous monitoring is allowed only for your own name, your own company or brand, or a third party who has authorized you. We may ask you for evidence of that authorization.

The complete list of permitted and prohibited uses is in the Acceptable Use Policy, which is part of these Terms.

We may refuse, block or cancel a search, for example when the name is on our opt-out list, when the request looks abusive or when the law requires it. If a name is on the opt-out list, the order is not accepted and you are not charged.

5. FCRA notice

If you need information for one of those purposes, use a consumer reporting agency that complies with the FCRA. This restriction applies to all customers, in every country.

6. Prices, payment and renewal

Prices are shown before you pay, in US dollars or Brazilian reais. Taxes may be added at checkout where the law requires it.

Payments are processed by Stripe. We do not receive or store your full card number.

Reports are one-time purchases. Monitoring plans are subscriptions billed in advance, monthly or annually, and they renew automatically for the same period until you cancel.

You can cancel a subscription at any time from the billing area of your account. The cancellation takes effect at the end of the period you already paid for, and monitoring continues until then.

Each plan includes a number of monitored names. Extra names and the other services listed as arranged through the contact form are agreed in writing with our team before any charge.

We may change our prices. A new price applies to a subscription only from its next renewal, and we will email you at least 30 days before that so you can cancel if you do not agree.

7. Refunds and right of withdrawal

Reports are digital services. We start producing them as soon as you pay, and they are usually ready within minutes.

If a paid report fails to generate, or is materially incomplete because of a failure on our side, write to support@namvey.com within 30 days. We will run it again or refund it, whichever you prefer.

If you are a consumer in Brazil, you may withdraw from an online purchase within 7 days of the purchase, as provided in article 49 of the Consumer Protection Code, and we will refund what you paid.

Outside those cases, and unless the law of your country says otherwise, amounts already paid are not refundable and we do not refund the unused part of a subscription period.

8. Removal of content

We never promise that content will be removed, de-indexed or changed. Publishers, platforms and search engines make those decisions.

The removal kit in a report points to official request forms and explains which paths look viable. It is guidance, not a guarantee.

When you hire our team to file a removal request for you, the fee covers preparing and filing that request. It is charged per request filed, not per result, because the outcome depends on third parties, and it is not refunded if the request is denied.

9. Sources, accuracy and the Namvey Score

Results come from third-party search engines, news sources and public registries. We do not create, host or control the pages we list, and we are not responsible for their content.

Search results vary with time, location and provider. A report is a snapshot of what our searches returned when they ran. It may not include every page that exists about a name.

Classification is automated and uses an artificial intelligence model. It can be wrong: a result may be attributed to the wrong person, or its tone may be misjudged. Review the results before you act on them, and use “this is me / not me” to correct a match.

The Namvey Score is our own indicator of how a name appears in search results. It is not a rating of anyone’s character, creditworthiness, professional ability or trustworthiness.

Registry facts in Business reports come from public sources (Receita Federal data in Brazil, SEC filings in the United States) and may be out of date at the source.

10. Opt-out list

Anyone can ask that their name not be searched by other customers on the opt-out page. Once an opt-out is confirmed, new searches on that name are blocked.

An opt-out may also stop an active monitor on that name. If that happens to a subscription you are paying for, write to support@namvey.com and we will refund the part of the period you could not use.

11. Ownership and use of reports

Our website, software, scoring method, texts and design belong to Namvey or its licensors.

When you pay for a report, you may use it for your own personal or internal business purposes and share it with your advisers. Agencies may share a report with the client it was prepared for.

The pages, titles and excerpts shown in a report belong to their owners. We show short excerpts and links so you can identify each page.

You may not resell, republish or redistribute reports or their data as a product or a database, or use them to build a competing service.

If you send us suggestions, we may use them without any obligation to you.

12. Third-party services and availability

The service relies on providers such as search APIs, an AI model provider, a payment processor, an email service and hosting. Their availability affects ours.

We work to keep Namvey available, but we do not guarantee uninterrupted operation. We may change or discontinue features. If we discontinue a subscription plan you have paid for, we refund the unused part of the period.

13. Suspension and termination

You can stop using Namvey and delete your account at any time from the account page. Deleting the account erases its reports and monitors.

We may suspend or close an account that violates these Terms or the Acceptable Use Policy, that creates legal risk for other people or for us, or that fails to pay. When the violation is serious, for example a prohibited use, we may do so immediately and without refund, to the extent the law allows.

The sections that by their nature should survive the end of the agreement continue to apply, including the FCRA notice, ownership, disclaimers, limitation of liability and governing law.

14. Disclaimers

To the fullest extent permitted by law, the service and the reports are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

Nothing in these Terms removes rights that the law of your country gives you as a consumer and that cannot be waived by contract.

15. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or reputation;
• our total liability for all claims related to the service is limited to the greater of (a) the amount you paid us in the 12 months before the event that gave rise to the claim and (b) US$ 100.

These limits do not apply to liability that cannot be limited by law, including, for consumers in Brazil, the rights granted by the Consumer Protection Code.

16. Your responsibility for misuse

If you use the service in breach of these Terms or the Acceptable Use Policy, or in violation of someone’s rights, and a third party brings a claim against us because of that, you agree to cover our reasonable losses and costs, including legal fees, to the extent the law allows.

17. Governing law and disputes

These Terms are governed by the laws of the place where Namvey is established, without regard to conflict-of-law rules.

If you are a consumer, you keep the mandatory protections of the law of the country where you live and you may bring claims in the courts of your place of residence. For consumers in Brazil, Brazilian law applies and the venue is the consumer’s domicile.

Before starting a formal dispute, please write to support@namvey.com. Most problems can be solved quickly that way.

18. Changes to these Terms

We may update these Terms. When a change is material, we will tell you by email or in the app at least 15 days before it takes effect. If you keep using the service after that date, you accept the new version. The date at the top of this page shows when the Terms were last updated.

19. General

These Terms, the Acceptable Use Policy and the Privacy Policy are the entire agreement between you and us about the service. If a court finds part of these Terms unenforceable, the rest remains in effect. If we do not enforce a provision, that is not a waiver of it.

You may not transfer this agreement without our consent. We may transfer it as part of a merger, acquisition or sale of the business, and we will tell you if that happens.

These Terms are available in English and in Portuguese. For customers in Brazil the Portuguese version prevails. For everyone else the English version prevails.

20. Contact

Namvey. Email: support@namvey.com. You can also use the contact page.